Parking Access
There are 41 accessible car parking spaces available for all supporters (both home and away) located right outside the Stadium. These regularly sell out so disabled fans are advised to book these in advance on the low call rate ticket hotline 0845 437 9089 where possible.

Should these sell out, which they invariably do, our parking stewards will always do their best on the day to accommodate fans with accessibility needs at the front of our main car park which is now fully tarmaced and in close proximity to the stadium. All car parking spaces cost £6.

We also allow fans to drop off/pick up outside the stadium if necessary.

Wheelchair Users
The Weston Homes Community Stadium boasts elevated wheelchair gantries in all four stands, each with designated seats for an accompanying carer (Personal Assistant (PA)) who are admitted without charge, lift access, accessible toilets, a designated steward for assistance and all offer plenty of room for manoeuvrability.

Due to the gantry's raised positioning, fans are both 'high and dry' with an excellent view of the game at all times. Standing fans below, will not impede your view.

There are 40 wheelchair and PA spaces around the stadium and away fans have their own elevated wheelchair gantry housed in the away end with the away fans.

Access to the West Stand wheelchair gantries is through the main reception where the lift to the first level can be found. Lifts in the other 3 stands are located underneath the concourses.

It is advisable to contact the club in advance to obtain tickets if you are a wheelchair user, to avoid disappointment of them being fully booked by matchday. This can be done on the low call rate ticket hotline 0845 437 9089.



Blind/partially sighted supporters
Blind/partially sighted supporters can purchase tickets for all parts of the Stadium so long as they can get to and from their chosen seat without difficulty.

Blind/partially sighted supporters that wish to bring a PA can do so and again the PA will be admitted without charge.

Should fans wish to be provided with live commentary of the match through one of the Hospital Radio Colchester headsets, they are advised to contact the Disabled Liaison Officer (details at bottom of page) at the club in advance.

Please note, fans wishing to use this service will have to sit in the West Stand (home area) in front of the press box for audio reception and further assistance from Hospital Radio Colchester. Away fans are also welcome to use this service.

We regret that we have no facilities for assistance dogs at present although we do permit them into the ground. We do suggest however, that fans wishing to bring an assistance dog book their ticket in advance so we can be as accommodating as possible.

Deaf/hard of hearing supporters
Deaf or hard of hearing supporters can purchase tickets for all parts of the Stadium. All six Ticket Office windows have hearing loops fitted.

Ambulant Disabled supporters
Ambulant disabled fans can purchase tickets for all parts of the Stadium so long as they can get to and from their seat without difficulty.

Where there is a need to sit in a specific seat i.e. on the end of a row or where there are few or no steps, then please contact the Ticket Office directly to organise appropriate seating.

Accessible Toilets
As detailed above, all five wheelchair gantries have designated toilets with specific facilities for disabled fans. General toilets are located under the concourses in all the stands.

Catering
Catering facilities, which all have low level counters, are located on the ground floor under the concourse in all four stands. Although it must be noted that these facilities do get extremely busy at half time. For disabled supporters without a personal assistant, there will usually be a designated steward who may be available to assist.



Further Information
All disabled fans are charged the concessionary rate for tickets (match and booking time/method dependant). An accompanying PA ticket is issued without charge on the basis that they sit with the disabled fan to provide support, service and to further enable them to access our facilities.

Stewards present in the stadium and wheelchair gantries are able to assist supporters to their seats but it is best to arrive at least 30 minutes before the start of the match.

Ticket Office staff can assist with the purchase of tickets for disabled fans and PA on or before a matchday. Buying tickets in advance is advisable and cheaper as we operate advance and matchday pricing.

Disabled supporters requiring tickets for away matches should contact the Ticket Office. On occasions it will be necessary for the supporter to contact the home club to ascertain their procedures.

In the event of an emergency, the action to be taken will be given out over the tannoy as well as relevant instructions to be followed given by stewards in the area.

Ticket Office: 0845 437 9089 (low call rate)
E-mail: ticketing@colchesterunited.net
Disabled Liaison Officer: Alex Hales, 01206 755129 (e-mail: alex.hales@colchesterunited.net)