Buying Tickets At Colchester United

Sat 31 May 2014
Author: Matt Hudson

Young U's fans watch on at WHCS

Image by : Richard Blaxall

Terms & Conditions

1. All tickets are sold subject to availability

2. A Season Ticket entitles the holder to their seat for all home Football League games only; for home cup games, Season Ticket holders will be given priority for sales and can purchase their tickets if required

3. Season Tickets paid for by cheque or credit card will not be released until the funds have been cleared

4. All first requests for concessionary tickets must be accompanied by some form of original ID i.e. passport, birth certificate, photocard driving licence or pension book

5. Every person attending a match will have to purchase an appropriate ticket irrespective of age. When purchasing a concession ticket, you will be asked for proof of identity to validate your transaction.

6. Upgrading of Season Tickets must be requested at least 24 hours prior to kick off and can be undertaken either at the Ticket Office or over the telephone. If the request is made four working days in advance of the game in question, the ticket can be posted, otherwise collection from the Ticket Office is required

7. Upgrading of matchday tickets must be requested at least 24 hours prior to kick off and must be undertaken in person at the Ticket Office with the specific ticket

8. Matchday tickets can be refunded up until kick off on the the day of the game. Following that, at the Ticket Office Team Leader's discretion, refunds may be made up to two working days after the game when credit for a future game may be given

9. Season Ticket refunds may be given pro rata on written application and at the Chief Executive's discretion up to 30th October of each season

10. When purchasing tickets, an administration fee will be charged for postage and for transactions using a credit card. The CV2 security code will be asked for to ensure secure transactions

11. The general sale of match tickets in home areas is specifically for current and new Colchester United supporters and will not knowingly be sold to away supporters

12. All Season Ticket holders receive 10% discount in the Club Shop on all full priced items on production of their current Season Ticket card

13. Family Seating:-
• Tickets in East 7, 8 (The Family Area) can only be purchased with the intention that an adult and child, up to and including 18 years of age, attend and enter the ground together
• Each paying adult is able to bring four U11s for free with their ticket.  Please be aware that if you are purchasing more than four tickets for children under the age of eleven, you will have to pay a surcharge of £1.00 for each additional child. In the interests of safeguarding, each paying adult is allowed to purchase a maximum of eight child tickets (either U11s, U14s or U18s).
• We do understand that there may be times that the child will not be able to attend the game, but we do not want to penalise the adult(s) by not allowing them to attend. Therefore:

Season Ticket Holders will need to contact the Ticket Office of their wish to attend without the accompanying child, giving the date of the game in question; this should take place no later than 24 hours before the day of the game. 

This then allows us to notify the Safety Officer and Turnstile Operators so that they will give you access to your usual place

Matchday Ticket Holders will be asked to move to another block within the ground either at the same cost or as an upgrade

• If the Season Ticket Holder is a child and cannot attend a particular game, another child within the specified age bracket could use the ticket, or if you have sought permission at least 24 hours in advance of the game in question, we would consider upgrading the ticket to allow another person to attend with you.

• All of these options are subject to monitoring and will be at the discretion of the Safety Officer and Ticket Office Team Leader

14. All tickets are issued subject to the rules and regulations of FIFA, UEFA, The Football Association, The F.A. Premier League and The Football League in respect of the relevant competition and Colchester United Football Club Ground Regulations

15. No person may bring into the ground or use within the ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to any match, or the ground

16. Mobile telephones are permitted within the ground, provided that they are used for personal and private use only

17. Colchester United Football Club accepts no responsibility whatsoever if the seat to which this ticket refers is affected by adverse weather conditions

18. Colchester United Football Club accepts no responsibility to replace lost, damaged or stolen tickets

19. Colchester United Football Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground

20. The use of a Colchester United Football Club ticket to enter the ground constitutes acceptance of such rules and regulation and the Ground Regulations and Colchester United Football Club reserves the right to eject from the ground, any person who fails to comply with such rules and regulations

21. Colchester United Football Club will gain official authorisation for purchases of eight or more tickets at any one time made by credit or debit card

22. All Ticketing Terms and Conditions are subject to regular monitoring and may be changed during the course of the season. Details can be found on the website, requested from the Ticket Office and when changes are made the newest version will feature in the Matchday Programme