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Cashless Venue

JOBSERVE COMMUNITY STADIUM: A CASHLESS VENUE

The JobServe Community Stadium is now a cashless venue, helping to improve the queue times and increase convenience for visitors, whether that's on a matchday or for one of our events or for your business meetings.

This means that you will have to use either a card or Apple/Google Pay, or use a Colchester United Privilege Card at the Club Shop, Ticket Office or any of the kiosks around the stadium.

COLCHESTER UNITED PRIVILEGE CARD

A Privilege Card can be used to pay for items at any of the tills around the JobServe Community Stadium. You can add funds to a Privilege Card by visiting the Cash To Card booth at the ticket office of by logging on to your account at colutickets.com.Your Privilege Card funds will be available for use immediately.

ONLINE
Once you have logged into your account at colutickets.com you will want to do one of the following.

  1. Link the Privilege Card you picked up from the stadium to your account and add funds to it. To do this you simply follow the link on the dashboard that says ‘Add an existing Privilege Card to your account’ and then enter the unique 12 digit code in the appropriate field. Once a card is linked to your account your dashboard will provide you with details of the available funds and the points collected. If you added funds to the card at the kiosk then the dashboard will display the amount remaining and points earned through your current usage. Otherwise the values will be £0.00 and 0.00 respectively. If other unattached cards are linked to your account and these also had funds added at a kiosk then those funds and any points accumulated will also be transferred to your account. Funds can be added by simply clicking on the link that says ‘Top up your Privilege Card’ and following the payment instructions.

  2. Create a Print@Home Privilege Card - to do this you simply need to follow the link on the dashboard that says 'Get a Privilege Card', enter the amount you want added to the card, click the 'Next' button and follow the payment instructions.

AT THE TICKET OFFICE
You can transfer cash to the Privilege Card at the Ticket Office and use the card immediately or alternatively, you can take the card away and add funds online.

PRIVILEGE CARD BENEFITS

  1. The funds on the card never expire, so what isn't spent at one time can always be spent another.

  2. Funds can be added to the Print@Home Privilege Card prior to the fixture. This can be beneficial for a number of reasons. For example, a parent may not be accompanying their teenage child to a game, but wants to provide them with the funds that they know they will only spend at the stadium.

  3. Multiple Privilege Cards can be added to a single account, or multiple versions of the Print@Home Privilege Card associated to a single account can be printed. This allows multiple card holders to spend from a single fund.

    1. A family can link multiple cards to a single account so that each member can spend individually. For example, if the adult family members want to buy alcohol in the Layer Bar, but the rest of the kids want to buy hot food from the concourse.

    2. A large group of fans attend a game that would normally put funds into a whip. The funds can be added to an account and each member of the group can have their own Privilege Card which is linked to the single fund.

  4. Because the funds are held by the account, it is easy to remove access to the funds from a particular card by simply deleting it. For example, if you lose or misplace the card, it can be deleted so that no one else can access your funds. If it's found again, it can simply be re-linked.