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Club News

Our Facilities

27 July 2016

Great views, designated toilets and helpful staff!



Colchester United's stadium, opened in 2008, provides some great facilities for fans with disabilities or special needs.
Please note that it is advisable to contact the club in advance to obtain tickets if you are a wheelchair user, to avoid disappointment of them being fully booked by matchday. This can be done on the low call rate ticket hotline 01206 755161. Wheelchair Users
The Weston Homes Community Stadium boasts elevated wheelchair gantries in all four stands, each with designated seats for an accompanying carer (Personal Assistant (PA)) who are admitted without charge, lift access, accessible toilets, a designated steward for assistance and all offering plenty of room for maneuverability.   

Due to the gantry's raised positioning, fans are both 'high and dry' with an excellent view of the game at all times. Standing fans below will not impede your view. 

There are 40 wheelchair and PA spaces around the stadium and away fans have their own elevated wheelchair gantry housed in the away end with the away fans.

Access to the West Stand wheelchair gantries is through the main reception where the lift to the first level can be found. Lifts in the other three stands are located underneath the concourses.

Blind/partially sighted supporters
Blind/partially sighted supporters can purchase tickets for all parts of the Stadium so long as they can get to and from their chosen seat without difficulty.  

Blind/partially sighted supporters that wish to bring a PA can do so and again the PA will be admitted without charge.  

Should fans wish to be provided with live commentary of the match through one of our commentary headsets, they are advised to contact the Disabled Liaison Officer Chris Saward on chris.saward@colchesterunited.net or 01206 755130 in advance.  

Please note, blind/partially sighted supporters are able to sit anywhere in the stadium and listen to the Hospital Radio commentary of the day's match.

We regret that we have no facilities for assistance dogs at present although we do permit them into the ground. We do suggest however, that fans wishing to bring an assistance dog book their ticket in advance so we can be as accommodating as possible.

Deaf/hard of hearing supporters
Deaf or hard of hearing supporters can purchase tickets for all parts of the Stadium. All six Ticket Office windows have hearing loops fitted. 

Ambulant Disabled supporters
Ambulant disabled fans can purchase tickets for all parts of the Stadium so long as they can get to and from their seat without difficulty.

Where there is a need to sit in a specific seat i.e. on the end of a row or where there are few or no steps, then please contact the Ticket Office directly to organise appropriate seating.

Accessible Toilets
As detailed above, all five wheelchair gantries have designated toilets with specific facilities for disabled fans. General toilets are located under the concourses in all the stands.

Changing Facilities
We are conscious that visitors with certain additional needs may require changing facilities suitable for children and adults during the course of the matchday.

We have a room available in the West Stand for such circumstances and would advise booking tickets in this part of the stadium if there is a possibility they may be required.

Our designated member of staff can be contacted by our stewarding team to then take your family to this safe and warm environment.

Catering
Catering facilities, which all have low level counters, are located on the ground floor under the concourse in all four stands. Although it must be noted that these facilities do get extremely busy at half time. For disabled supporters without a personal assistant, there will usually be a designated steward who will available to assist.


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