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Ticket News

U's Efforts Praised

2 March 2016

Father and son have successful start to following local team.

"As Connor had already been to the stadium and also taken pictures of the stand he was going to sit in, he was completely stress free and loved the game and the seats, as well as you playing Justin Bieber when he got there! 

"I booked 2 matches for Connor and myself and on matchday, every member of staff we encountered was helpful and patient.

With plans made and tickets bought, Mark and Connor had a great experience at the stadium when they visited, most recently for the match against Shrewsbury. 

"Connor agreed and we had an impromptu tour, which both Connor and I thought was fantastic, as it helped him visualise what was going to happen on matchday."

"He asked Connor if he would like to look at the stadium and the seats you had previously recommended in E5.

Mark explained: "We came to the ground on a non-match day and spoke to a fantastic young lad on reception to book a stadium tour for Connor.

Connor has Aspergers, and the U's customer care has made life a lot easier for the 11-year-old and his dad.

And that paid dividends when Connor Cosgrove and dad Mark decided that they might like to start watching the U's in action.

In the summer of 2015, the U's teamed up with Autism Anglia to put public facing staff through Autism awareness training.

Colchester United's efforts to welcome families to the Weston Homes Community Stadium has come in for high praise from one new father and son duo.

"We went to our second game this Saturday and he settled in really quickly and enjoyed spotting the players warming up by checking the programme and he has also decided that his favourite player is Gavin Massey (we bought a postcard to remember what he looks like). 

"Connor has now asked me to go to some more home games before the end of the season and is already thinking ahead to next season.

e could you pass on my thanks to all of your staff, a day out can be a really stressful and challenging thing and you all really made a huge difference." "Pleas
The U's continue to push for the best experience for fans of all ages and backgrounds, so were delighted to hear of Mark and Connor's experiences.

And Autism Anglia were equally pleased to hear the news.

"We would love to see more organisations and businesses become autism friendly and in doing so, help to create an accepting society of people with autism. 

"It’s fantastic to see our work with Colchester United has benefited Connor and Mark and they are now attending football matches” Victoria McElhinney, Communications and Marketing Officer at Autism Anglia said.

"Through our work with the Autism Alliance, we are able to offer free autism awareness training when organisations sign the Autism Charter; a framework for becoming autism friendly. 

"This is exactly what Colchester United did and we are truly thrilled to see the positive impact the training and our work together has had. Hopefully more families affected by autism will begin to feel comfortable and confident attending matches.

.""If you would like to read more of our work with the Autism Alliance and how to get involved in the project, please visit our website:

For more information on what we can do for families,click HEREand, if you have additional needs, check out our section on the websiteHERE!

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